Understand your invoice
Every Kuno invoice clearly lists what you're paying for — from the device purchase to your app subscription. This overview explains the individual line items, pro-rated amounts, and where you can access your invoices at any time.
At a glance
- Kuno invoices separate the one-time device purchase from your ongoing monthly or annual app subscription.
- Pro-rated line items appear when you upgrade, downgrade, or change seats mid-billing-period.
- All prices are shown including German VAT (19%); the invoice serves as a valid receipt.
- You can find your invoices as PDFs anytime in the Kuno app under Account and Billing.
- The warranty (2 years) and 14-day right of withdrawal are unaffected by billing.
- If anything is unclear, our team is happy to help at [email protected].
Your Kuno invoice is designed to be easy to follow — with no hidden line items. Here’s how to read each line and where pro-rated amounts come from.
Where to find your invoices
- Open the Kuno app and tap Account.
- Select Billing.
- Under Invoices, you’ll see all your receipts listed chronologically.
- Tap an invoice to open or download it as a PDF.
Every invoice includes your billing address, the invoice date, a sequential invoice number, and the VAT amount shown separately — a valid receipt under German law.
The individual line items
A Kuno invoice can include two types of charges:
- Kuno device (one-time): The purchase price of your recorder. This item appears only once, at the time of purchase.
- Kuno app subscription (recurring): Your monthly or annual subscription for transcription and app features. It renews automatically at the start of each period.
All amounts are shown including statutory German VAT (currently 19%). The net amount, tax, and gross total are listed separately.
Pro-rated amounts
If you make a change mid-billing-period — for example, switching from monthly to annual billing, or adding seats on a Team plan — you’ll see two related line items:
- a credit for the unused time on your previous plan,
- a charge for the remaining time on your new plan.
This way, you only ever pay for the time you actually use. These line items can cover different lengths of time — that’s expected, and depends on the date you made the change.
A note on privacy and your rights: Your invoice only ever contains billing data — never the content of your recordings or transcripts. Your voice data is processed exclusively in the EU and is never used to train AI models. Your 14-day right of withdrawal and the 2-year warranty on the device are unaffected by billing.
Questions about your invoice?
If something looks wrong or you’re missing a receipt, email us with your invoice number at [email protected]. We’re happy to clarify any line item for you.