Manage subscription
You can manage your Kuno subscription anytime directly in the Kuno app: change plans, update your payment method, and access invoices. All billing runs through our payment provider; your recordings are processed exclusively in the EU.
At a glance
- Change plan (Free, Pro, Team) under Settings > Subscription & Billing
- Update your payment method and billing address in the secure payment portal
- Download invoices with VAT/reverse-charge details shown as PDFs
- Add a VAT ID for business customers in the payment portal
- Older recordings stay saved after a downgrade, but visibility is time-limited
- Cancellation takes effect at the end of the current billing period
You manage your Kuno subscription entirely within the Kuno app under Settings > Subscription & Billing. There you’ll see your current plan (Free, Pro, or Team), your next billing date, and all invoices. Payment processing is handled by our certified payment provider; Kuno itself never stores full card details.
Changing your plan (upgrade or downgrade)
- Open Settings > Subscription & Billing.
- Tap Change plan.
- Choose the plan you want (e.g. Free → Pro or Pro → Team).
- Confirm the change in the payment portal.
An upgrade takes effect immediately, and the price difference is billed on a pro-rated basis. A downgrade takes effect at the end of the current billing period — until then, you keep the full feature set.
Changing your payment method or billing address
- Go to Settings > Subscription & Billing > Manage subscription.
- In the payment portal, update your card, SEPA direct debit, billing email, or billing address.
- Business customers can add their VAT ID under Billing details. With a valid ID within the EU, the reverse-charge procedure applies automatically.
Viewing and downloading invoices
Under Manage subscription > Invoices, you’ll find all past invoices with VAT shown separately. Each invoice can be downloaded as a PDF — ready for your bookkeeping and input tax deduction.
What happens to your recordings on a downgrade
Downgrading to a smaller plan doesn’t delete your recordings, but access may be limited: on the Free plan, only recordings from the last 30 days are visible in the app. Older recordings and transcripts remain encrypted on EU servers and become visible again as soon as you upgrade.
Export before downgrading: If you want to permanently keep older transcripts, export them beforehand via Settings > Data > Export. This keeps you in full control of your content — in line with your rights under GDPR. Kuno processes recordings exclusively in the EU and never uses them to train AI models.
Cancelling your subscription
Start cancellation via Manage subscription > Cancel subscription in the payment portal. Your subscription continues until the end of the period you’ve already paid for, then automatically switches to the Free plan. For a detailed walkthrough, see the article “Cancel subscription.”
For billing questions, reach us at [email protected].