Troubleshooting
When something breaks: the most common fixes.
Notes not generating If no notes appear in the Kuno app after a recording, it's usually because the recording hasn't synced yet or is still being processed. Transcription issues If a transcript is missing, cuts off, or gets words wrong, it's almost always due to the Bluetooth connection, recording quality, or the language setting. Sync problems If your recordings aren't transferring from the Kuno device to the Kuno app, it's almost always due to the Bluetooth connection, an app permission, or an interrupted transfer. Connectivity & network Most connectivity issues with Kuno come down to either the Bluetooth connection between the device and the app, or the syncing of your recordings with our EU servers.
Still need help?
We usually reply within one business day.