Warranty terms
Every Kuno recording device comes with a 2-year statutory warranty from the date of receipt. This page explains what's covered, how to report a defect, and how to use your 14-day right of withdrawal.
At a glance
- 2-year statutory warranty on the Kuno device from the date the delivery is received
- 14-day right of withdrawal for online purchases, no reason required
- Covers material and manufacturing defects, e.g. a faulty recording LED, pairing button, or battery
- Not covered: drop, water, and wear damage, as well as unauthorized tampering
- Handled via [email protected] with your order number and a description of the issue
- Recordings stay private: devices are reset before shipping, and data is never accessed
Your Kuno recording device is covered by consumer rights under German and EU law. This page summarizes what the warranty covers and how to proceed if something goes wrong.
Statutory warranty: 2 years
We provide a statutory warranty of 24 months from the date the delivery is received on every Kuno device. If a defect appears within the first 12 months, we assume it was already present at the time of delivery, so you don’t need to prove anything.
Material and manufacturing defects are covered, for example:
- a recording LED that no longer lights up or blinks continuously
- a pairing button that doesn’t work
- a battery that no longer charges or that significantly shortens recording time
- Bluetooth connection drops caused by a hardware fault
If your device is covered under warranty, we repair or replace it free of charge. We also cover the shipping costs for sending it in.
What isn’t covered
The warranty doesn’t cover damage from improper use, such as drop or water damage, normal wear and tear, or devices that have been opened or repaired without authorization.
How to report a defect
- Email [email protected] with your order number and a brief description of the issue.
- If possible, note when the issue occurs (e.g. during pairing or while recording).
- We usually review your case within two business days and send you a free return label.
- Once we receive the device, we repair or replace it and let you know how things will proceed.
Privacy note: Before shipping, reset the device in the Kuno app via Settings → Reset device. Your recordings are stored encrypted on EU servers and on your device; we never access any content during a repair. Incoming devices are fully wiped before any work begins.
14-day right of withdrawal
If you bought Kuno online, you can withdraw from the purchase within 14 days of receipt, without giving any reason. To do so, send an informal notice to [email protected]. Please return the device as complete as possible and in its original packaging; we’ll refund the purchase price once we receive it.
Still have questions?
If you’re unsure about anything, our team is happy to help at [email protected] — patiently and step by step.