Returns & RMA
Want to return your Kuno device or send in a defective one for repair? Here's how withdrawal and RMA repairs work at Kuno – transparent and in line with German law.
At a glance
- 14-day right of withdrawal: return without giving a reason, the period starts when you receive the device.
- 2-year statutory warranty covering material and manufacturing defects on the Kuno device.
- Every return or repair starts with an RMA number from [email protected].
- Before shipping: unpair the device in the Kuno app and delete all recordings.
- Return shipments go to our EU warehouse; refunds or repaired devices arrive within a few business days.
Whether you’ve changed your mind or your device has a defect, returns at Kuno are clearly regulated. Which process applies to you depends on why you’re sending it back.
14-day withdrawal (you changed your mind)
As a consumer, you can withdraw from your purchase within 14 days without giving any reason. The period begins on the day you receive the Kuno device.
- Send a brief withdrawal notice to [email protected] (or use the sample withdrawal form from your order confirmation).
- You’ll receive an RMA number and a prepaid return label to our EU warehouse.
- Return the device with its accessories and packaging within 14 days of sending your notice.
- We’ll refund the full purchase price within 14 days of receiving your withdrawal, usually via your original payment method.
Warranty & RMA (your device is defective)
Every Kuno device is covered by the 2-year statutory warranty for material and manufacturing defects. If the recording LED won’t activate, the device no longer pairs over Bluetooth, or the battery won’t charge, get in touch with us.
- Email [email protected] with the serial number and a brief description of the issue.
- Our support team reviews the case — it can often be resolved remotely. Otherwise, you’ll receive an RMA number.
- Send in the device using the enclosed label. We’ll repair or replace it free of charge.
Important before every shipment: First unpair the device in the Kuno app (Device settings → “Remove device”) and delete all recordings. This ensures no personal or confidential voice recordings leave your possession — in line with the GDPR. Devices are only ever sent to our EU warehouse; your data never leaves the EU.
Frequently asked questions
Do I have to pay for shipping? Not for warranty cases. For withdrawals, you cover the direct return shipping cost, unless stated otherwise in your confirmation.
What if the 14 days have passed? The 2-year warranty still applies to defects — only the no-reason-needed right of withdrawal no longer applies.
If you have questions, you can reach us anytime at [email protected].